Privacy Policy

Information We Collect

When you submit a carpentry estimate request through our forms, we collect the following information you provide directly:

• Full Name
• Phone Number
• Email
• Address (the project address where carpentry work would take place)
• Service Request (the type of carpentry you are interested in)

We may also collect basic analytics and contact data made available by the platform that hosts our website, such as the landing page URL you visited, your approximate device type, and general usage information. This helps us understand how visitors find and use our site.

When you choose to provide it, we also record your text-message consent state, including whether you opted in to marketing messages and whether you opted in to non-marketing messages. These consent records are kept separately and treated as described below.

How We Use Your Information

We use the information you submit to:

• Answer your inquiry and respond to your carpentry estimate request;
• Prepare for and schedule service discussions and, where appropriate, a site evaluation;
• Operate, maintain, and improve our website and service offerings;
• Send you the types of text messages you have separately consented to receive.

Service Providers and Subcontractors

We work with reasonable service providers and subcontractors who support our operations, such as customer service, scheduling, and carpentry project support. These parties may receive information necessary to help respond to your request or perform work discussed, and are expected to handle it appropriately.

Text Message Consent and Mobile Information

Text-message opt-in is always optional. You may submit a carpentry estimate request without consenting to receive any text messages, and your request will still be processed. Consent to receive texts is not a condition of purchasing services or requesting an estimate.

We offer two separate, optional text-message consent options: one for marketing messages (special offers, discounts, and service updates) and one for non-marketing messages (quote requests, appointment confirmations, scheduling updates, and carpentry project or service notifications). You may choose either, both, or neither.

Cookies and Analytics

Our website may use cookies and similar technologies to enable basic functionality and to collect general analytics about site usage. These tools help us understand which pages are visited and how the site performs. You can control cookies through your browser settings; disabling them may affect some site features.

Data Security

We take reasonable measures to protect the information you submit. However, no method of transmission over the internet or electronic storage is completely secure. We do not promise absolute security, but we work to use reasonable safeguards appropriate to the information we handle.

Your Choices and Contact Rights

You may choose not to provide information through our forms, in which case we may be unable to respond to a specific estimate request. You may also:

• Request that we review or update the contact information you submitted;
• Ask us not to send specific types of communications;
• Opt out of text messages at any time by replying STOP to a message, or by contacting us.

To exercise any of these choices, or with questions about your information, call us at 215-798-9526.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Continued use of our website or forms after a change indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, call Cheltenham Carpenters at 215-798-9526. You can also review our Terms & Conditions or visit our Contact page.